Compliments and Complaints

At Family Resource Centre UK we pride ourselves on the standard of the service that we deliver. If you would like to tell us how happy you are with our service and would like to give us a compliment we would love to hear from you. We would also like to hear from you if you are unhappy with our service or have a suggestion about how we can improve our service.

Family Resource Centre UK for Bracknell Forest, Reading and West Berkshire is located at:
75 Milford Road, Reading, Berkshire, RG1 8LG.This office is for administration only.

Reading - click here for details of the current drop-in sessions.

Bracknell Forest - Monday to Friday 9am to 5.00pm at the Family Tree Nursery, 49 Broadway, Bracknell, Berkshire, RG12 1BB.

West Berkshire drop-ins take place once a month at the Council offices, and during school holidays at the Library. Please contact Family Resource Centre UK for more information.

Family Resource Centre UK
PO Box 3023
Reading
RG1 9TG

Freephone: 0800 328 9148
Tel: 0118 950 9499
Fax: 0118 950 9500
E-mail: enquiries@familyresourcecentreuk.org

Evaluation Form

Thank you for contacting Family Resource Centre UK and using the Family Information Service.
We would like to know how you feel about the services we have provided for you and would be grateful if you could spare a few minutes to complete this questionnaire. Once you have checked your answers, please click the Submit button to send your form. Thank you.

Was the information you received accurate and up to date?

If you found any inaccuracies in the information provided please give details below and we will update our records.

Was the information provided useful and did it meet your needs?

If 'Yes' please let us know what type of information you requested and how it met your needs.

If 'No' please let us know why it did not meet your needs.

How friendly and helpful did you find the staff at Family Resource Centre UK?

Have you used the service before?

Would you use us again and recommend the service to others?

Please explain why.

Would you like information on other services we provide?

Benefits entitlements
Including tax credits, advice and calculations

Disability Information Scheme (DISC)
Specialist information and support for families with Special Needs or Learning Difficulties. For children and young people aged up to 24.

Individual appointments
One-to-one advice

What is your Local Authority area?

If "Other" please state where:

Would you be willing to take part in a future survey?

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If you would like someone to contact you to provide you with information or support, or to discuss any comments you have made please include your contact details below.

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Your details will be used in the strictest confidence and will not be passed on to any third parties.

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Thank you for your time. Please press the submit button, and we will respond as soon as we can.

Registered in England and Wales. Company number 3841084 Charity number 1078331

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